Homebase - FAQ

Frequently asked questions

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Homebase General

Founded in 2019 in Singapore, Homebase is one of Southeast Asia’s leading proptech companies. Homebase provides revolutionary and accessible products that empower homeowners to buy, sell, and own homes in ways that work best for themselves. Our vision is to actualize each and every individual's dream of homeownership in Southeast Asia.

Homebase is backed by leading investors and partners around the world. Our investors and partners include, but are not limited to, large global financial institutions (Shinhan Bank, Emles, ACE and Company), leading venture capital and private equity funds (Y Combinator, Goodwater Capital, VinaCapital, Partech, etc.), and successful entrepreneurs and angel investors (Brian Ma - Co-Founder of Divvy Homes, Winne Khoo - ex-COO of PropertyGuru, Troy Steckenrider - ex-COO of Zerodown, Head of Capital Markets at Opendoor). To learn more about Homebase’s investors and advisors, please see here.

Our management team comes from elite multi-national companies and institutions (McKinsey & Company, Goldman Sachs, Grab, Linkedin, University of Pennsylvania, Harvard, Caltech), and consists of diverse professionals across the financial advisory, real estate, management consulting, capital markets, and technology industries. Homebase’s advisory board consists of founders and executives in some of the most successful and high-growth technology and proptech companies in Southeast Asia, including Alibaba, Lazada, 99.co, PropertyGuru, and Zalora.

Homebase's head office and main operations are located in Ho Chi Minh City.

To learn more about Homebase, please see our company profile here.

No, Homebase is neither a real estate agency nor a real estate developer. Instead, Homebase provides inclusive products and services that make homeownership accessible to everyone.

  • For clients who have already identified a property or have engaged an agent, Homebase is happy to work with your current agent to proceed with the buying and selling process.

  • For clients who have not identified a property or have not engaged an agent, Homebase can help you with the property search process either directly or by referring to you one of our partner agents.

  • For agents, Homebase collaborates with agents of all experience levels. With Homebase, you can enjoy a beneficial earning scheme, more opportunities to unlock new customer segments, and a supportive in-house team. Please see here to learn more about working with Homebase as an agent.

  • For developers and other partners, Homebase is happy to collaborate with you and help provide your clients with innovative solutions to buy and own.

To learn more about Homebase and our model, please visit our company profile here.

Homebase offers personalizable products and services that can help you buy or sell your property in a few simple steps. The products can serve both Vietnamese and foreign clients regardless of employment and income levels.

To learn more about our products, please visit the links below:

  • • For Buy with Installment, please see here
  • • For Sell to Homebase, please see here

With Homebase, you can enjoy highly competitive pricing, a 100% transparent and secured process, and collaboration with a trusted international company. Find out more advantages of each Homebase product over traditional financing options by visiting the links below:

  • • For Buy with Installment, please see here
  • • For Sell to Homebase, please see here

Homebase is backed by leading investors, partners, and advisors around the world

Leading venture capital and private equity funds:

  • Vinacapital: Founded in 2003, VinaCapital is one of Vietnam’s leading investment management companies, with a diversified portfolio of USD 3.3 billion in assets under management. Its mission is to produce superior returns for investors by using extensive knowledge, networks, and creativity to identify and capitalise on the many opportunities emerging in Vietnam.

  • Y Combinator: Y Combinator is an American seed money startup accelerator launched in March 2005. It has launched more than 2,000 companies, including Stripe, Airbnb, Cruise Automation, DoorDash, Coinbase, Instacart, Dropbox, Twitch, and Reddit. The combined valuation of the top Y Combinator companies was more than 300 billion USD by January 2021.

  • Goodwater Capital: Goodwater Capital is a venture capital firm that focuses on consumer tech startups. The firm is among the early investors of MoMo (Vietnam’s top 1 e-wallet) and ZeroDown (one of the leading rent-to-own startups based in the US).

  • Class 5 Global: Class 5 Global is a US-based venture fund investing in the next generation of emerging market entrepreneurs. Great entrepreneurs are the single most important factor to Class 5’s success.

  • Partech: Partech is a global investment platform for tech and digital companies, led by ex-entrepreneurs and operators of the industry spread across offices in San Francisco, Paris, Berlin and Dakar. The firm manages over 2 billion USD in assets, and brings together capital and resources to support entrepreneurs at all stages in Europe and North America, with a growing presence in Africa and Asia.

  • Antler: Founded in Singapore in 2017 by a team of experienced entrepreneurs, investors and company builders, Antler is a global early-stage venture capital enabling and investing in the world’s most exceptional people.

  • Pegasus Tech Ventures: Pegasus Tech Ventures is a global venture capital firm with 1.5 billion USD in asset under management based in Silicon Valley, offering intellectual and financial capital to exceptional emerging technology companies around the world.

  • 1982 Ventures: 1982 Ventures is a Singapore-based venture capital firm focused on investing in early stage fintech startups in Southeast Asia. 1982 Ventures invests in and supports the best founders to positively impact the future of financial services in Southeast Asia.

Global Financial institutions:

  • Shinhan Bank: Shinhan Bank Vietnam Ltd. is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG). SFG is the leading financial holding company in Korea.

  • Emles: Emles is an asset manager putting in the work to help solve some of the world’s toughest financial problems, such as low return expectations, absence of yield, and elevated correlations.

  • ACE & Company: ACE & Company is a global investment management platform specialized in direct investments for private investors. They are supported by a perpetual investment group, ACE Investment Partners.

Prominent advisors and angel investors:

To learn more about Homebase and our investors, please visit our company page here.

We charge a small service fee on each property transaction. We can also share a portion of the price appreciation with our clients for some products - we only win when you win.

Homebase’s Head Office and main operations are located in Ho Chi Minh City.

Please contact our team at (84) 948 23 00 33 (Zalo/WhatsApp/Hotline) or email at contact@gethomebase.com if you have any other questions about where we operate.

Yes, Homebase's products and services are available to locals and foreigners residing in Vietnam or internationally. To learn more about client eligibility and property criteria, please visit Homebase’s product pages:

  • • For Buy with Installment, please see here
  • • For Sell to Homebase, please see here

We are more than happy to help. Please contact us at (84) 948 23 00 33 (Zalo/WhatsApp/Hotline) or email at contact@gethomebase.com. Our customer service representatives will get in touch with you shortly afterward.

Homebase looks forward to working with you. To learn more and get started with our products, please visit the links below:

  • • For Buy with Installment, please see here
  • • For Sell to Homebase, please see here

To address other questions or concerns, please contact us at (84) 948 23 00 33 (Zalo/WhatsApp/Hotline) or email at contact@gethomebase.com. Our customer service representative will be happy to assist you.

Buy with Installment | General Questions about Buy with Installment

Buy with Installment offers you the following advantages over traditional financing options in the market:

Homebase Buy with InstallmentTraditional financing options
EligibilityClients are eligible regardless of nationality, age, income, and type of employment.

Clients are only eligible under the following conditions:

  • Clients must be Vietnamese, Viet Kieu, or a foreigner married to a Vietnamese spouse.
  • Clients must be younger than 65 years old at the end of the loan term.
  • Clients must have a stable minimum income of 5 million VND per month.
  • Clients shall have stable employment.

  • Loan-to-ValueUp to 80% of the home valueUp to 70% of the home value
    Client's deposit amountAs little as 20% of the home valueAt least 30% of the home value
    Speed at which transactions closeAbout 1 weekWeeks or even months
    Principal Repayment / Additional DepositYou have the option, but not the obligation, to deposit additional amounts anytime, so you can own your home sooner.You have an obligation to repay principal amounts each month on a fixed schedule.
    Monthly paymentsWithout the obligatory monthly equity buyback, your total monthly payments can be up to 50% lower than traditional monthly payments.Your monthly payments must consist of a monthly principal contribution plus interest.
    Term of contractYou can choose a term that varies from 1 month to 10 years.The term will vary from 15 to 20 years.
    Value-added servicesOur team of experts in real estate, finance, law, and tax are always available at your service during the entire buying or selling journey at no extra cost to you.Most do not offer support with the buying or selling process.

    To learn more about our homeownership solutions:

    • • For Buy with Installment, please see here
    • • For Sell to Homebase, please see here

    Properties qualified for Buy with Installment should satisfy the following criteria:

    • • Types of residential property: apartment, officetel, condotel, land, landed property
    • • Types of title: title (pink book), SPA, long-term lease
    • • Market: primary or secondary
    • • Location: Ho Chi Minh City

    The qualification process, or the time between your application submission and Homebase disbursement, typically from 1 week to complete.

    The property price is preliminarily determined based on the supporting documents submitted, home inspection, market data, and evaluation from our real estate valuation team. We may also involve a third party to evaluate the property in some instances.

    Homebase will temporarily hold the title and guarantee that your home is secured.

    Homebase can support primary market properties. Homebase will make payments directly to the developer on your behalf, following the predefined payment schedule. Your co-investment with Homebase will match such a payment schedule, and it will be paid in the amount agreed in the contract.

    Yes, Homebase will conduct a brief home inspection as a part of the evaluation process. The inspection will last for approximately 2 hours. During the home inspection, the inspection team will be evaluating the basic conditions of the property and its exterior and interior materials/build.

    Yes, you can choose to live in your new home from Day 1, renovate it, or rent it out. Should you decide to renovate your home, just inform us beforehand.

    You do not need to split any revenue, and you can keep all of the income derived from your property. However, Homebase does need you to disclose that the property is being rented out.

    Yes. You can have the option to exit early. Before the contract expires, you can either:

    • 1) Buy us out ahead of time
    • 2) Sell the property to a third party
    • 3) Walk-away and cash out

    For the first two cases, you simply have to pay us:

    • 1) The outstanding remaining balance of the property price
    • 2) A 2.5% tax reimbursement fee (4.5% if it is for secondary market apartments because of additional taxes incurred)

    For the case of walk-away and cash out, there will be an additional 7% Relisting Fee to reimburse for the selling and holding cost.

    Yes, Homebase's products are available to locals and foreigners residing in Vietnam or internationally.

    Yes, we will provide you with high-touch customer support to make sure your homeownership journey is as seamless as possible. Our seasoned team comprises of experts in real estate, law, finance and tax. Best of all, as co-investors, you can rest assured that your incentive and ours are completely aligned.

    Sell to Homebase

    Selling to Homebase is designed to eliminate the limitations of the traditional selling process and to allow you to enjoy several benefits: sell without listings and showings, receive an all-cash offer, get paid as soon as you are ready to move out, and save more by cutting off the agent fee.

    Properties qualified for Sell to Homebase should satisfy the following criteria:

    • • Types of residential property: all property types
    • • Types of title: title (pink book), SPA, long-term lease
    • • Market: primary or secondary
    • • Location: Ho Chi Minh City

    The market property price is preliminarily determined based on the supporting documents submitted, home inspection, market data, and evaluation from our real estate valuation team. We may also involve a third party to evaluate the property in some instances.

    The sales process starts with the qualification process which typically lasts between 1 and 3 days. Once qualified, we just need to sign the Sales and Purchase Agreement, and you can get paid immediately.

    • Step 1 - Tell us about your property: fill in this quick 1-min contact form here, and a member of our team will contact you (within 1-3 days) to get more information about your property.
    • Step 2 - Get a cash offer: we’ll use market data, information you provided, and comparable properties to calculate the fair market value and provide you an all-cash offer.
    • Step 3 - Sell to us and get instant cash: get paid in cash instantly as soon as you accept our offer.

    You will get paid in cash instantly as soon as you accept our offer. In the meantime, you can choose when you want to close and skip the hassles of listing and showing your property.

    You will only need to pay a service fee for a third-party valuation service, but there is absolutely no obligation to sell.

    To get started, fill in a short contact form above. Our team will then walk you through the detailed sales process and how much we can offer.

    Yes, we will provide you with high-touch customer support to make sure your selling process would be as seamless as possible. Our seasoned team comprises of experts in real estate, law, finance and tax, who are always ready to answer all of your concerns and take care of the hard parts for you.

    Agents & Partnerships

    Partnering with Homebase is well-suited for you if you want to:

    • • Close deals with all cash and close in as fast as 3 days
    • • Get your full commission quickly
    • • Earn an additional referral commission on top for referring clients to us
    • • Make property purchasing accessible to all your clients - for almost any type of property
    • • Enjoy no-cost referrals and full support from Homebase’s internal team

    Working with Homebase as an agent or partner is simple and quick. The typical process of working with Homebase is as follows:

    • 1. Refer your client to Homebase: tell your client about Homebase’s homeownership products and see which one is the most relevant for them. Then, fill out this form here to book a call with us.
    • 2. We’ll do the hard part: we will work with you and your client to fully explain and coordinate the entire transaction process. You will be in the loop every single step of the way.
    • 3. Close and get paid immediately: once the deal closes (as fast as 3 days), you'll get paid an extra Homebase referral commission on top of your normal commission.

    You can get paid as soon as the deal closes.

    Homebase’s products are suitable for both foreign and Vietnamese nationals who reside in Vietnam or even internationally with a diverse range of financial backgrounds.

    Buy with Installment:

    • • Buy with Installment helps your clients to fully buy out whenever they are ready, or walk away and cash out their savings anytime.
    • • Perfect for clients who need additional flexibility in monthly payments or do not qualify for traditional financing options.
    • • To learn more about Buy with Installment, please see here

    Sell to Homebase:

    • • Sell to Homebase allows your clients to have an all-cash offer and get paid immediately as soon as they want to close and move out.
    • • Perfect for clients who want to skip the hassles of listing and showing the property, or those who need instant liquidity on their property.
    • • To learn more about Sell to Homebase, please see here

    Anyone can refer clients to Homebase and enjoy the same benefits and advantages.

    Working with Homebase as an agent or partner is completely free.

    Start referring your clients to Homebase today by contacting us at (84) 948 23 00 33 (Zalo/WhatsApp/Hotline) or partners@gethomebase.com. One of our team members will get back to you and provide more detailed information.