FAQs for buyer

If you are a homeowner. Find FAQs for homeowner here. If you are an investor. Find FAQs for investor here.
How does Homebase support the buyer?

Homebase offers comprehensive support to buyers, including, but not limited to, the following:
1) Arranging for the most compatible investor to match with the buyers' needs;
2) Acting as the facilitator between the buyer and the investor to reach an agreement;
3) Facilitating the property closing process;
4) Supporting with the paperwork between all parties;
5) Supporting the monthly collection process; and
6) Acting as the mediator to resolve any dispute, if any.

How is my effective "interest rate" determined?

Technically, you are not getting a loan but rather an installment payment plan, so calling it an "interest rate" would not be accurate; however, for simplicity, the effective "interest rate" you will be charged is typically the prevailing bank loan interest rate plus an additional 3% per annum that you will have to pay the investor, but it can be negotiated in certain circumstances.

Whose name will the bank loan be borrowed under?

The investor will be the borrower of the bank loan; however, every month the buyer will pay an amount to the investor that is to be used for paying the bank loan's monthly principal and interest (i.e. the investor does not have to put up their own money to pay for the monthly payments to the bank).

"How long is the average contract? "

The contract can be as short or long as the buyer and investor can mutually agree; however, it is typically 3 years by default.

What happens at the end of the contract?

At the maturity of the contract, if the buyer has fully paid the purchase price of the property, and there are no other outstanding payment obligations, the property will be transferred to the buyer's name.

Often, it is the case that after a few years, the buyer should have enough downpayment deposited into the property that they would be able to get a traditional bank loan to swap out the investor.

In the event that the buyer has not paid up all outstanding amounts at the end of the contract, we will give the buyer a grace period to remedy the situation (usually 30 days, or within reason); however, if the buyer still has not remedied the situation after the grace period, we will declare an event of default on the buyer, and the investor will now be fully entitled to sell or keep the property, whichever they prefer.

What happens if I am late for any payment?

If the buyer is late for any payment obligations, we will give the buyer a grace period to remedy the situation (usually 30 days and within reason). When the buyer eventually pays the overdue amount, a late payment interest of 0.054% per day would be applied to the overdue amount.

However, if the buyer still has not remedied the situation after the grace period, we will declare an event of default on the buyer, and the investor will now be entitled to the entire property and have no further obligation to the buyer.

Can I exit the contract early / buy out the property in advance?

Yes, the buyer can exit the contract early / buy out the property in advance. In fact, this often happens when the buyer can subsequently qualify for a bank loan themselves after having saved up enough deposit for the property after a few years.

To exit early, all the buyer has to do is to pay the investor all the balance amount of the property purchase price, and any other unpaid amounts. Once all payments are settled, the property will be transfered into the buyer's name.

What are the penalties for early exit?

Banks often charge borrowers an early repayment penalty ranging between 1 – 5% if the borrower exits within the first few years. As such, when a buyer exits the contract early, the investor, who has borrowed money from the bank essentially on behalf of the buyer, is also hit with an early repayment penalty from the bank.

To compensate for this, when a buyer exits the contract early, they need to pay the investor an early exit fee that typically also ranges between 1 – 5%, depending on how early the buyer is looking to exit and the underlying setup of each contract.

Who is ultimately responsible for servicing the bank loan?

While the investor is the one who is technically the borrower of the bank loan, every month, the buyer will pay an amount to the investor that is to be used for paying the bank loan's monthly principal and interest (i.e. the investor does not have to put up their own money to pay for the monthly payments to the bank).

What is the eligibility criteria for buyers?

A buyer is eligible if they meet all following criteria:

  • They should be at least 21 years of age.

  • They need to have at least 10% of the property's value as a down payment. The higher the down payment, the easier it is to match with an investor.

  • They should be committed to repurchasing the property from the investor within the agreed timeframe.

  • Both Vietnamese citizens and foreigners can participate.

How does Homebase's business model work?

The crux of the business model is as follows:



1) There are homebuyers out there that cannot qualify for bank loans;

2) On the other hand, there are people that qualify for bank loans, but currently do not want to buy a home (“investors”);

3) Therefore, we match these homebuyers and these investors together;

4) The investor, with the help of a bank loan, will buy the home on behalf of the buyer and put the property under their name;
5) In turn, the investor will sell the property to the homebuyer, and offer the buyer an installment payment plan;
6) The homebuyer, on top of paying an initial deposit, will pay for the bank loan’s monthly payment obligations, and pay the investor (and Homebase), a small fee every month for the service;

7) If the homebuyer pays off the remaining purchase price, the property will be transferred into the name of the buyer; and

8) If not, the investor gets to keep all paid up amount from the buyer and the property. 


How long does your process take?

The process can be as short as a few weeks to as long as a couple of months. Usually, the delays are in finding a suitable buyer for the investor, and vice versa. 


Whose name will the property title be under?

We will match you with an investor who will provide the financing for the purchase of the property. The property will initially be under the investor's name until you are ready to buyout the property and have paid up the full property price. Meanwhile, you can move in, rent out, or renovate the property as you see fit.

What happens if there is a dispute?

In the event of a dispute between the buyer and investor, Homebase will serve as a mediator to arrive at a fair and reasonable resolution based on its best judgment and experience. The decision made by Homebase shall be final and binding on both parties. Both parties can trust that, with the help of Homebase, the middleman that is intimately involved from start to finish on each step of the transaction, both parties can arrive at a fair resolution.

What happens if the investor does not transfer the title of the property to the buyer even though all amounts have been duly paid?

In the event that the Investor does not transfer the property to the buyer in accordance with the contract, the investor shall pay the buyer a deposit penalty equals to three (3) times the value of all the deposits that the buyer has paid to the investor to date and return the owed deposit to the buyer as well. For the avoidance of doubt, the total amount would be four times of the total deposit amount. Rest assured that Homebase would be there to support the buyer to seek legal recourse.

What types of property do you work with?

Homebase works with property that meets all the following criteria:

  • All property types are eligible.

  • The property should be located in Vietnam.

  • The property must have clear and undisputed ownership.

  • The property should have legal documents that make the property eligible for a bank loan.

  • The developer or seller should be free from any legal disputes or risks.

Can I sell the property to someone else during the term of the contract?

Yes, the buyer may sell the property to someone else during the term of the contract so long as all outstanding payable amounts are paid off during the closing process. Note that the buyer is responsible for sourcing for any potential new buyers themselves.

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